For Immediate Release
Oklahoma City, OK — a la mode today announced its new Client Relations department dedicated exclusively to Mercury Network clients. Mercury Network is the dominant online appraisal Vendor Management Platform (VMP), allowing lenders and AMCs to order and manage appraisals (using their own appraisers or accessing the largest nationwide appraiser network in Mercury), all while remaining in full compliance with HVCC, FHA, GLB, and Federal Interagency Appraisal Guidelines.
The Oklahoma City-based department is a result of a rapidly growing client base, and provides support for existing clients' expanding appraisal volume. By providing a one-on-one relationship, Account Representatives can offer dedicated Mercury Network and appraisal process assistance to each client, including help with integration support and staff training. Each dedicated Account Rep is available during business hours, and every client has access to live, toll-free, expert help 24x7x365 from the Oklahoma City-based technical support team in the event of after-hours needs.
a la mode tapped industry veteran, Chris Sullivan, to head the new department. "With over 10 years experience in the origination, processing, and appraisal management industries, Chris is a natural choice to head the department, and a great benefit to our clients", said Adam Calvery, President of a la mode's Mortgage Solutions Division. "Many new Mercury Network clients complain about the lack of service they've received from other providers, so we've placed a top priority on being there for our clients, with true experts, every day, around the clock."
"Since Mercury Network is an online platform with 24x7 status on every report, clients don't have to waste time calling with status questions or playing phone tag with appraisers. But when they have a question about compliance settings or customizations for review rules, they'll have a dedicated expert with a direct toll-free line to guide them," said Sullivan.
More information on Mercury Network can be found at www.MercuryVMP.com.